The Crow Friedman Group Family
Our expertise is based on a well-trained, experienced professional staff and a serious conscientious attitude toward our clients. All of our account executives are licensed insurance agents in property and casualty lines.
John D. Crow, CEO
John has over 40 years experience specializing in construction related insurance and surety bonds. He's a well known speaker and risk management consultant and is highly respected by numerous professional associations. He is a former director on the board of the AIA Memphis chapter and is actively involved with continuing education for our professional affiliates and other construction related organizations. He is a managing Partner of the agency.
Email Address: John@crowfriedman.com
Donald A. Friedman, President
For almost 20 years Don has dedicated his insurance career to being the most valuable agent and advisor to both his design professional and real estate clients by assisting them in risk management and the placement of their professional liability insurance. A former director on the board of the AIA, Middle Tennessee Chapter, Mr. Friedman currently serves as past President on the board of PLAN. He was named "Producer of the Year" in 1999 and again in 2001 by DPIC companies. He's also an excellent seminar facilitator and has won numerous awards in his field. He is a managing Partner of the agency.
Email Address: Don@crowfriedman.com
Mike Jackson, Vice President Alabama Office
Mike is our professional liability specialist in Alabama. He has nearly 25 years of experience representing architects, engineers and other design professionals. Mike conducts over 30 seminars a year statewide for the ACEC and AIA as well as individual clients. Mike has served our country as an air pilot in the Alabama Army National Guard and is certified to fly Black Hawk helicopters as well as many other types of military aircraft.
Email Address: Mike@crowfriedman.com
Lee Edmond, Vice President Georgia Office
Lee is a graduate of the University of Georgia with a degree in Journalism/Management Sales.
Lee has served the risk management, loss prevention, and insurance needs of architects and engineers exclusively since 1989. Originally, Lee opened the Jim Anderson & Co. office in Birmingham, AL. There he worked closely with the AIA and ACEC offering Loss Prevention seminars and support for legislative activities. As an active member of PLAN (Professional Liability Agents Network), Lee is continually updating his knowledge with trends affecting the design and consulting professions. Lee moved back to the Atlanta area and began working closely with the same organizations in Georgia. Lee is committed to delivering his clients with unique services including contract review, loss prevention seminars, and creative insurance solutions. Lee is married with three daughters, residing in Suwanee, GA.
Email Address: Lee@crowfriedman.com
Steve Brown, CIC, Vice President Georgia Office
Steve has over 20 years experience in Professional Liability Insurance. He holds a BBA in Risk Management & Insurance from the University of Georgia. In addition, Steve has held the CIC (Certified Insurance Counselor) Designation for 15 years. He is presently on the PLAN Education Committee. Steve provides valuable education seminars to professional societies and individual firms.
Email Address: Steve@crowfriedman.com
Louise Williams, Assistant Vice President
Louise is our most experienced account executive for professional liability, property/casualty, auto, and workers comp coverages. She has over 35 years in the insurance industry. She works with John with the placement of insurance in Memphis and the west Tennessee area. Keeping abreast of the constant changing markets, Louise also assists our agency staff in placing our clients with the company offering the best coverage at the most competitive price. Louise has received the Insurance Institute of America (IIA) designation for having successfully completed this three part comprehensive property & casualty insurance program.
Email Address: Louise@crowfriedman.com
Judy Witt, Account Executive
With 20 years experience, Judy was chosen to work with Don as both an agent and customer service representative placing professional liability and property/casualty insurance for the larger and more complex firms in Nashville and the east Tennessee area.
Email Address: Judy@crowfriedman.com
Canessa Jones, Account Manager
Canessa has 15 years experience in the insurance industry and is a Certified Insurance Service Representative. She works with both John and Don to assist our small firm clients with placing their professional liability as well as their property/casualty insurance.
Email Address: Canessa@crowfriedman.com
Jackie Murk, Account Manager
Jackie assists Mike Jackson in the servicing and placement of insurance for our Alabama clients. Jackie has over 30 years of experience in Property and Casualty lines of insurance.
Email Address: Jackie@crowfriedman.com
Malinda Miller, Account Manager
Malinda has nearly 15 years of experience with Professional Liability and collateral lines in both Tennessee and Florida. Malinda is the marketing specialist for the placement of our Business Package, Business Auto, and Workers Compensation policies. She also handles small firm Architects and Engineers in Alabama and all of our Financial Planners and Accountants.
Email Address: Malinda@crowfriedman.com
Billie Towles, Account Manager
Billie has over 20 years experience in the insurance industry. She assists Lee and Steve in the placement, servicing and marketing of Professional Liability as well as property/casualty insurance. Billie received the Insurance Institute of America (IIA) designation for having successfully completed this three part comprehensive property & casualty insurance program.
Email Address: Billie@crowfriedman.com
Beth Richardson, CIC, Account Manager
Beth has about 15 years experience in Professional Liability, Property/Casualty, Auto and Workers' Compensation insurance and is a Certified Insurance Counselor. She works closely with both Steve and Lee to place, market and service clients in Georgia.
Email Address: Beth@crowfriedman.com
Ruth Hardimon, Assistant Vice President and Operations Manager
Ruth manages the day-to day activities of all four Crow Friedman offices. She has over 30 years experience in the insurance industry and her duties with Crow Friedman Group include office and staff management, accounting, and data technician. Ruth has received the Insurance Institute of America (IIA) designation for having successfully completed this three part comprehensive property & casualty insurance program.
Email Address: Ruth@crowfriedman.com
Barbara McCullough, Accountant
Barbara joined Crow Friedman in 2012. She brings to us 25 years of accounting experience. Barbara handles the accounting for the client, Carrier, and vendor accounts, payroll, and various other financial transactions for the agency. If you have any billing questions or concerns, feel free to contact Barbara for assistance.
Email Address: Barbara@crowfriedman.com
Noreen Nelson, CSR/Administrative Assistant
Noreen's customer service duties include responding to client requests for certificates of insurance, professional liability claims reporting, continuing education information, and any other general requests our clients may have. She's been with our agency for 10 years.
Email Address: Noreen@crowfriedman.com
Candi Brown, CSR/Administrative Assistant
Candi has 20 years in the insurance industry. She assists our clients with certificate of insurance requests, property/casualty claims reporting, continuing education information and other general requests. She is also the editor of our quarterly newsletter.
Email Address: Candi@crowfriedman.com
Crystal Courtney, CSR/Administrative Assistant
Crystal joined the Crow Friedman staff in 2006, and has 15 years customer service experience. Crystal provides customer service support for all offices, and assists with the administrative duties, accounting and technical data.
Email Address: Crystal@crowfriedman.com
Natalie Bryson, CSR/Administrative Assistant
Natalie has almost 25 years experience in the insurance industry. She assists Beth and Billie with policies and endorsements, renewals, audits and continuing education enrollments.
Email Address: Natalie@crowfriedman.com
Ambroshia Patton, Account Executive/Administrative Assistant
Ambroshia is the newest member of our Georgia staff. Ambroshia has been in the insurance industry for almost 5 years. She will be assisting Beth and Billie processing policies, endorsements, renewals, and certificates. She will also be working with both Steve and Lee to service the Georgia CPAs in the AICPA program.
Email address: Ambroshia@crowfriedman.com
Lindsay Acord, Receptionist
Lindsay comes to us with over 10 years administrative and customer service experience. She's the receptionist for all locations, and administrative assistant in the home office.
Email address: Lindsay@crowfriedman.com
LIFE & HEALTH
V. E. Pennel, Jr., CLU
Over 40 years of insurance experience, Bubba assists all our clients with their Life and Employee Benefits questions. He is our representative for the ACEC Health Insurance Group Trust and also represents other major group health insurance carriers.
Email Address: Bubba@crowfriedman.com