The Crow Friedman Group, LLC "Family"

Our expertise is based on a well-trained, experienced professional staff and a serious conscientious attitude toward our clients. All of our account executives are licensed insurance agents in property and casualty lines.

OWNERS

John D. Crow, President & CEO

John has over 38 years experience specializing in construction related insurance and surety bonds. He’s a well known speaker and risk management consultant and is highly respected by numerous professional associations. He is a former director on the board of the AIA Memphis chapter and is actively involved with continuing education for our professional affiliates and other construction related organizations. He is a managing Partner of the agency.
Email Address: John@crowfriedman.com

Donald A. Friedman, Vice President

For 15 years Don has dedicated his insurance career to being the most valuable agent and advisor to both his design professional and real estate clients by assisting them in risk management and the placement of their professional liability insurance. A former director on the board of the AIA, Middle Tennessee Chapter, Mr. Friedman currently serves as past President on the board of PLAN. He was named "Producer of the Year" in 1999 and again in 2001 by DPIC companies. He’s also an excellent seminar facilitator and has won numerous awards in his field. He is a managing Partner of the agency.
Email Address: Don@crowfriedman.com

ASSOCIATES

Mike Jackson, Vice President Alabama office

Mike is our professional liability specialist in Alabama. He has over 20 years of experience representing architects, engineers and other design professionals. Mike conducts over 30 seminars a year statewide for the ACEC and AIA as well as individual clients. Mike serves our country as an air pilot in the Alabama Army National Guard and is certified to fly Black Hawk helicopters as well as many other types of military aircraft.
Email Address: Mike@crowfriedman.com

ACCOUNT EXECUTIVES

Louise Williams, Assistant Vice President

Louise is our most experienced account executive for professional liability, property/casualty, auto, and workers comp coverages. She has over 31 years in the insurance industry. She works with John with the placement of insurance in Memphis and the west Tennessee area. Keeping abreast of the constant changing markets, Louise also assists our agency staff in placing our clients with the company offering the best coverage at the most competitive price. Louise has received the Insurance Institute of America (IIA) designation for having successfully completed this three part comprehensive property & casualty insurance program.
Email Address: Louise@crowfriedman.com

Judy K. Witt, Account Executive

With 18 years experience, Judy was chosen to work with Don as both an agent and customer service representative placing professional liability and property/casualty insurance for the larger and more complex firms in Nashville and the east Tennessee area.
Email Address: Judy@crowfriedman.com

Canessa Jones, Account Manager

Canessa has over 10 years experience in the insurance industry and is a Certified Insurance Service Representative. She works with both John and Don to assist our small firm clients with placing their professional liability as well as their property/casualty insurance.
Email Address: Canessa@crowfriedman.com

Jackie Hallen, Account Manager

Jackie assists Mike Jackson in the servicing and placement of insurance for our Alabama clients. Jackie has 28 years of experience in Property and Casualty lines of insurance.
Email Address: Jackie@crowfriedman.com

ADMINISTRATIVE STAFF

Ruth Dean, Administrative Coordinator

Ruth works with John and Don with the placement of professional liability insurance for CPAs, Financial Planners, and Real Estate firms. With 30 years experience in the insurance industry her duties with Crow Friedman Group, LLC also include office and staff management, accounting, and data technician. Ruth has received the Insurance Institute of America (IIA) designation for having successfully completed this three part comprehensive property & casualty insurance program.
Email Address: Ruth@crowfriedman.com

Noreen Nelson, Customer Service Assistant

Noreen’s customer service duties are responding to client requests for certificates of insurance, professional liability claims reporting, continuing education information, and any other general requests our clients may have. She’s been with our agency for over 5 years.
Email Address: Noreen@crowfriedman.com

Carmen Brown, CSR/Administrative Assistant

Better known as Candi she has 15 years in the insurance industry and she assists our clients with certificate of insurance requests, property/casualty claims reporting, continuing education information and other general requests. She is also the editor of our quarterly newsletter.
Email Address: Candi@crowfriedman.com

Crystal Courtney, Receptionist/Administrative Assistant

We would like to introduce you to our newest staff member, Ms. Crystal Courtney. Crystal joined us on December 18th, 2006 and has taken over the Receptionist duties. She has over 5 years experience in customer service and interacting with clients. As well as answering the phones, Crystal issues the insurance certificates for our real estate clients and she also assists with the certificate requests for our architects and engineers.
Email Address: Crystal@crowfriedman.com

LIFE & HEALTH

V. E. Pennel, Jr., CLU

Over 35 years of insurance experience Bubba assists all our clients with their Life and Employee Benefits questions. He is our representative for the ACEC Health Insurance Group Trust and also represents other major group health insurance carriers.
Email Address: Bubba@crowfriedman.com